Terms of service

Terms of Service

Effective Date: May 22, 2025

1. Overview

This website is operated by KOMPAC IT SOLUTIONS L.L.C. Throughout the site, the terms “we”, “us” and “our” refer to KOMPAC. KOMPAC offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

2. Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction.

3. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. Your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.

4. Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only.

5. Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) without notice at any time.

6. Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

7. Return Policy

We offer a hassle-free return policy across the UAE:

  • Return Window: Items can be returned within 3 days of receipt.

  • Confirmation: We will confirm the return within 7 days.

  • Return Charges: Free return shipping across the UAE.

  • Condition: Items must be returned in their complete original packaging, including all accessories and documentation.

For more details, please review our Return Policy.

8. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

9. Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

10. Third-Party Links

Certain content, products, and services available via our Service may include materials from third parties. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability for any third-party materials or websites.

11. User Comments, Feedback, and Other Submissions

If you send certain specific submissions or creative ideas, suggestions, proposals, plans, or other materials, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us.

12. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

13. Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors, inaccuracies, or omissions.

14. Prohibited Uses

You are prohibited from using the site or its content for any unlawful purpose, to solicit others to perform unlawful acts, to violate any international, federal, or local regulations, or to infringe upon our intellectual property rights.

15. Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. You expressly agree that your use of, or inability to use, the service is at your sole risk.

16. Indemnification

You agree to indemnify, defend, and hold harmless KOMPAC and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand.

17. Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.

18. Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

19. Entire Agreement

These Terms of Service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us.

20. Governing Law

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of the United Arab Emirates.

21. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right to update, change, or replace any part of these Terms of Service.

22. Contact Information

Questions about the Terms of Service should be sent to us at info@kompacits.ae.

Business Details:

  • Trading Name: KOMPAC IT SOLUTIONS L.L.C

  • Email: info@kompacits.ae

  • Phone: +971 50 218 2151

  • Address: 203 Jahra Bldg, Khalid Bin-Al-Waleed Street, Bur Dubai, UAE

  • Business Registration Number: 1481745

  • VAT Number: 100362159400003