Privacy policy

Last updated: May 22, 2025

Privacy Policy

Effective Date: [Insert Current Date]

This Privacy Policy explains how KOMPAC ("we", "us", or "our") collects, uses, shares, and protects your personal information when you visit our website https://kompacits.ae (the “Site”), use our services, make a purchase, or otherwise communicate with us (collectively, the “Services”).

By accessing or using the Services, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree, please refrain from using the Site and our Services.


1. Updates to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. When we do, we’ll revise the "Last Updated" date at the top of this page. Please review this page periodically to stay informed.


2. Information We Collect

A. Information You Provide Directly

When you interact with us, you may provide:

  • Personal details: Name, email, phone number, address.

  • Order details: Shipping and billing information, payment confirmation, and purchase history.

  • Account information: Login credentials, security questions.

  • Customer support interactions: Communications via contact forms, chats, or emails.

B. Information We Collect Automatically

We use cookies and similar technologies to collect:

  • Device type, browser, and IP address

  • Your interaction with the Site (e.g., pages visited, products viewed)

  • Log and usage data

C. Information from Third Parties

We may receive personal information from:

  • Payment processors (e.g., Stripe, PayTabs)

  • Website infrastructure providers (e.g., Shopify)

  • Marketing and analytics platforms


3. How We Use Your Information

We use your personal information to:

  • Process orders and provide customer support

  • Operate, maintain, and improve our website and Services

  • Send service-related notifications and updates

  • Deliver promotional and marketing communications

  • Prevent fraud and ensure data security

  • Comply with legal obligations


4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. These include:

  • Functional cookies to remember your preferences

  • Analytical cookies to understand user behavior

  • Advertising cookies for retargeting and personalized offers

You can manage cookie settings through your browser. For more information, visit: Shopify Cookie Policy


5. How We Share Your Information

We may disclose your information to:

  • Service providers: Hosting, shipping, customer support, and payment processing partners

  • Marketing partners: For tailored promotions

  • Affiliates and internal teams

  • Legal authorities: When required to comply with law or defend legal rights

  • Business transitions: In case of a merger, acquisition, or asset sale


6. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access your personal data

  • Correct inaccurate data

  • Delete your data

  • Withdraw consent for certain uses

  • Restrict or object to data processing

  • Port your data to another provider

To exercise these rights, contact us using the details provided below.


7. Children's Privacy

We do not knowingly collect data from children under 16. If you believe a child has submitted personal information to us, please contact us to request deletion.


8. Data Security and Retention

We employ industry-standard security measures to protect your information. However, no system is completely secure. We retain data only as long as necessary for legal, business, or operational purposes.


9. External Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their policies before submitting personal data.


10. International Data Transfers

If you are accessing our Services from outside the UAE, be aware that your information may be transferred and processed in other countries with different data protection laws. We ensure appropriate safeguards are in place for such transfers.


11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us at:

KOMPACITS
📍 Al Jahra Building, Khalid Bin Al Waleed Street,
Bur Dubai, UAE
📧 info@kompac-its.com
🌐 https://kompacits.ae